top of page

Return Policy

We offer 5 days hassle-free returns & exchange. Return Policies may vary based on products and promotions.

1)    All items bought from the clearance sale are not eligible for return and can only be exchanged with goods of a similar value or higher.

2) Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery.

When Will I Receive the Exchange of My Return?

The return or exchange will be processed within 48 Hrs after the returned item has reached us and the quality check is successful. Therefore, the exchange initiation time may vary by time taken by the courier partner to deliver the return to our warehouse.

 

How Do I Check On My Return/Exchange Status?

To check on your return status, please put in a return request using your Order Number or Phone No/Email. For further assistance, please contact us at customer service at +84 933 914 065 or email us at corpacosaigon@gmail.com.


Colour of products
We have made every effort to display as accurately as possible the colours of our products that appear on The House of Ganges website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Refund Policy

Refund will be subject to approval from our approval our return team depending case to case. Refunds will be processed after proper inspection of the returned products. Refunds will be processed after deducting online payment charges @2%, shipping charges paid at the time of checkout and applicable restocking fees. Refund will be intiated within 15 days once we recived our product.

bottom of page